DISCREET PACKAGING & SHIPPING POLICY

At MONSEY VAPE ([https://monseyvape.com](https://monseyvape.com)), we recognize that customer privacy, parcel security, and reliable delivery are top priorities when purchasing hardware, vaporizers, disposables, e-liquids, and accessories.

We guarantee 100% discreet packaging for all orders while maintaining full compliance with federal PACT Act guidelines and regional delivery regulations.

1. 100% Discreet & Secured Packaging Guarantee

To protect your personal privacy and secure your goods during transit:

  • Plain, Unmarked Packaging: All orders are shipped in plain, durable cardboard boxes or heavy-duty padded mailers. There are no store logos, product pictures, or references to “vape,” “e-cigarettes,” or specific brand names anywhere on the outside of the package.

  • Neutral Return Sender Name: The return address on the shipping label displays a neutral, non-descript business alias to maintain complete confidentiality.

  • Tamper-Evident & Scent-Lock Sealing: Products—including hardware, disposables, concentrates, and devices from our brand lineup are vacuum-sealed or enclosed in industrial tamper-evident protective wrapping to ensure scent lock and damage prevention during transit.

2. Fast Processing & Real-Time Tracking

  • 24–48 Hour Fulfillment: Orders are inspected, packed, and dispatched within 24 to 48 hours after age verification and payment confirmation (excluding weekends and federal holidays).

  • Automated Tracking Updates: As soon as your package is scanned into our carrier network, you will receive an automated shipping confirmation email containing a real-time tracking link to monitor your order from our fulfillment hub to your door.

3.Our Trusted Shipping Logistics & Carriers

To provide the most reliable delivery service across the country, we exclusively partner with the top logistics carriers. During checkout, you can select the shipping speed that best fits your needs:

  • USPS: Ideal for standard and priority residential delivery.
  • UPS: Excellent for high-speed ground and air logistics.
  • FedEx: The gold standard for overnight and time-sensitive express shipping.

4. Shipping Guarantees & Support

  • Delivery Confirmation: We monitor all packages until the carrier status updates to “Delivered –  in the carrier’s system.”.

  • Order Security: If a package arrives damaged or missing items, notify our compliance team within 48 hours of delivery with photographic proof of the shipping label and contents.

  • Dedicated Customer Care: For questions regarding shipping status, regional coverage, or tracking updates, contact our support team at Info@monseyvape.com.

Frequently Asked Questions (FAQ)

How long does delivery take?

Depending on the carrier: FedEx/UPS Express (1–3 business days), USPS Priority (3–5 business days).

What information appears on the package exterior?

Only your shipping name, delivery address, and a neutral return address. There is zero mention of MONSEY VAPE, vaping, or the specific contents inside.

Do you ship on weekends?

Orders placed over the weekend or on federal holidays are prepared for dispatch on the following business day to adhere to our processing and age-verification protocols.

Contact Us

For shipping questions or order assistance: